TN
Thokozane N

1 reviews | Active since Nov 2018

02 Jul 2020, 16:51

Terrible and Shocking Customer Service by Vumatel, Afrihost, SADV

To say that their service is shocking its an understatement of the year.

i have been calling and sending emails for the past two weeks and being told that this has been escalated and I will receive a call from them and till today I have not.

this started on monday the 22nd of june with the SADV coming to install my fibre and they cut the cable for my electric fence and they advised they will send someone that very same day to resolve this till today no one has come through, I am sitting here with my families security compromised and with being sent from pillar to post by SADV, Afrihost and Vumatel.

To add insult to injury the installation has not being completed and I have not been advised as to the when and how this will this happen.

I am shocked by the level of service and negligence shown by this company and Subsidiaries my ISP -178944 that i logged on the 23rd of June.

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Replies (1)
TN
Thokozane N's update31 Jul 2020, 12:51
Reviewer Update
it has been a Month since I wrote this review and there is still no feedback I am still facing the same situation as before, this is ridiculous, How Can I get assistance regarding this issue, Can I get a proper answer.