Terrible and *********** service

Hi Everyone - does anyone know how to contact #Vumatel other than going through your ISP? My ISP is waiting for them to light up the fibre line in my new house and it took them 9 days to reply saying I needed to cancel my previous line in my old house EVEN THOUGH I explicitly told them I wanted to keep the line and simply add the new line IN ADDITION to the existing line ... been waiting 10 days for a reply and nothing despite me asking every single day. I have never experienced such **** service and incompetency from a for profit company. They seem to have removed their contact number from the public as they no doubt are ****ing other people off. Does anyone know how to get hold of them or anyone working for them want to tell us why your company is so *********** and useless???