Terrible after sales service

<p>Vumatel recently installed Fibre at my house.</p> <p> </p> <p>On Thursday, 23 Feb, 2017, my service provider, WebAfrica, installed a router, and activated my 20MB uncapped package but the line hasn't been working. After countless calls to Vumatel to rectify the problem, the only thing they do is insists I don't have a service provider.</p> <p> </p> <p><br />Last night (24th Feb) I spoke to Gloria Hoffman at Vumatel. She insited that I needed to plugin my laptop to the router and activated my service with my SP. I told her that I already had a package and surely it would activate a second. She said it won't create a duplicate.</p> <p> </p> <p><br />On the 25th Feb, 2017, I went out to buy a USB to Ethernet adapter at a cost of R500 (my laptop doesn't have an ethernet port), and did what Gloria asked me to do. Now I have two of the exact same packages with WebAfrica, and I'm stuck with a R500 ethernet to USB cable that I don't need. I'm really dissapointed with Vumatel, please train up your staff on how to deal with technical problems and if they don't know the solutions, rather speak to a manager.</p> <p> </p> <p>Today, 26th Feb, I received an SMS saying the issue is resolved, I don't know how it can be resolved if the line is still not active!</p> <p> </p> <p><br />Now I'm still sitting with no connection and waiting for Vumatel to get back to me!!!</p>