Terrible accounts support

<p>I had my fibre installed on the 14th of Feb, all went smoothly and well above what i expected. When installation was complete the technician asked who would be paying for the installation fee. Because i ordered it through Webafrica and webafrica had arranged everything (with their current special of free installtions and router) I told the technician that Webafrica would be covering the cost. He agreed that this was standard practice and that I shouldn't worry about it then. The next day I received an sms stating my account was overdue and I should pay the invoice received. I never received an invoice. After countless emails to the accounts department and no feedback and calls to Vumatel over many days I eventually spoke to someone who emailed me the invoice and stated that i should pay it and claim back from Webafrica. I did this on the 20th of Feb. And emailed the POP to vumatel to confirm that all was well and the bill was settled. I still have not recevied feedback to any emails and have now recevied another sms stating that i can pay the installation fee over 6 months if I would prefer! This is absolutely terrible service, nobody answers the phone in the accounts department and nobody replies to emails so I have no idea where I stand in all of this...</p>