Temporary fixes. Ongoing frustration

I had my Wi-Fi installed on the 9th, and from the start the service has been unreliable. The connection is inconsistent, and on the days it does work, it cuts off around 7pm without any explanation.

After reporting the issue, I was informed that there is a fibre fault and a ticket was logged. A technician eventually came out and temporarily fixed the router, but the connection only worked for a few hours before the same problem returned. This clearly shows that the issue has not been properly resolved.

It’s extremely frustrating to keep experiencing the same problem even after it’s supposedly been fixed. I rely on stable internet access, and right now I’m not getting the service I’m paying for.

I would appreciate a permanent solution to this issue, not just temporary fixes, along with better communication and follow-through from the service provider.