Technicians Don’t Show Up and Escalations Go Unanswered

Vumatel has been one of the most frustrating companies I have ever dealt with.

The technicians repeatedly fail to arrive on the scheduled installation dates, and when they don’t show up, Vumatel effectively makes the problem the customer’s responsibility. Instead of resolving the issue immediately, they simply assign a new date without proper consultation or confirmation.

Communication is almost non-existent. Escalations can sit unanswered for days with no updates, no explanations, and no sense of urgency. Customers are left chasing answers while the company remains silent.

What makes the experience even worse is that nobody seems willing to explain why appointments are missed or what is being done to fix the situation. If a technician doesn’t arrive, you are often forced to contact support yourself just to find out what is happening.

From my experience, Vumatel appears far more efficient at billing customers than providing customer service. The lack of communication, accountability, and responsiveness is unacceptable.

If you value your time, your money, and clear communication, I would strongly advise researching your options carefully before choosing a service that relies on Vumatel’s fibre network. My experience has been delays, missed appointments, unanswered escalations, and constant frustration.

Extremely disappointing service.