BF
Busiswa F
1 reviews | Active since Feb 2024
09 May 2024, 13:18
Technicians
Been waiting for vuma tel to come fix our house cable for over 2 weeks I reported on 1 of May nothing has been done they gave me a reference number ***4 every time I call I will be told it’s being escalated but nothing has been done we are approaching mid month and we have not used the service we have paid for instead we are loosing money having to purchase airtime to call a JHB branch while we in Cape Town when I reach out on their social media platform I get automated service total horrible service this company provides nothing but 0 customer service honestly i wouldn’t recommend it to any one to use this trash.
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Replies (3)
Vumatel's replyOfficial
09 May 2024, 13:26Good day Busiswa
Please note that we have escalated your inquiry to our support team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated your inquiry to our support team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply09 May 2024, 13:26
Official
Good day Busiswa
Please note that we have escalated your inquiry to our support team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated your inquiry to our support team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's replyOfficial
10 May 2024, 11:15Good day Busiswa
Please note that the Khayelitsha area has been put on hold, this is a high-risk area.
We have removed all teams, both installations and support, off-site as we do not want to risk anyone’s safety any further. We're unsure at this point how long we will be putting the area on hold for, we will reassess in the new week.
Kind Regards
The Vuma Team
Please note that the Khayelitsha area has been put on hold, this is a high-risk area.
We have removed all teams, both installations and support, off-site as we do not want to risk anyone’s safety any further. We're unsure at this point how long we will be putting the area on hold for, we will reassess in the new week.
Kind Regards
The Vuma Team
Vumatel's reply10 May 2024, 11:15
Official
Good day Busiswa
Please note that the Khayelitsha area has been put on hold, this is a high-risk area.
We have removed all teams, both installations and support, off-site as we do not want to risk anyone’s safety any further. We're unsure at this point how long we will be putting the area on hold for, we will reassess in the new week.
Kind Regards
The Vuma Team
Please note that the Khayelitsha area has been put on hold, this is a high-risk area.
We have removed all teams, both installations and support, off-site as we do not want to risk anyone’s safety any further. We're unsure at this point how long we will be putting the area on hold for, we will reassess in the new week.
Kind Regards
The Vuma Team
BF
Busiswa F's updateReviewer Update
10 May 2024, 12:38How is it that you have stopped services while you busy installing the fibre in Khayelitsha still if you have terminated services in Khayelitsha then you can’t be installing new fibres and right now you sending me an automated message because if this was the case then you could’ve easily said and not give me a run around about escalating. While knowing very well you not coming so you here to tell me every customer who has Vuma in Khayelitsha you not able to get too if they have a problem your company might as well shut down because it’s pure BS
BF
Busiswa F's update10 May 2024, 12:38
Reviewer Update
How is it that you have stopped services while you busy installing the fibre in Khayelitsha still if you have terminated services in Khayelitsha then you can’t be installing new fibres and right now you sending me an automated message because if this was the case then you could’ve easily said and not give me a run around about escalating. While knowing very well you not coming so you here to tell me every customer who has Vuma in Khayelitsha you not able to get too if they have a problem your company might as well shut down because it’s pure BS