Technician cut my DStv cable and Aircon plus.

On 30 April technicians arrived to install a router at my residence. Unfortunately, I was not at home to oversee their work. Upon my return, I discovered that they had cut my DStv cable from the dish as well as the three‑pin plug for my air conditioner.

I immediately reported the matter on 01 May and was informed that I would receive a call on 04 May. No call was received. I attempted to follow up telephonically but was kept on hold for an extended period. I then contacted your online assistant, Bianca, via the website. She assured me that someone would call me back. To date, I am still waiting, several days later, while the damage to my cables remains unresolved.

This situation has caused significant inconvenience, and I request urgent attention to rectify the damage caused by your technicians and to improve communication regarding my complaint.