Take my money but don't install my fibre line

Item: Vumatel
Rating: 1
Author: Brian J

It's been close to a month now and I still don't have fibre installed in my house, nor did anyone call me from Vumatel yet. I was told that Vumatel rejected my application but never informed Web Africa. I have 'spoken' with various people at both companies and it is the usual line of... We escalated the matter. So if I can't get my fibre line and my money is not returned to me is this *****. How in the name of Zeus is it acceptable to let people pay for services but your company and partners don't deliver. Do you even run reports to check who paid and who is yet to receive installations?

Helpful (0)

Replies (2)

Vumatel's replyOfficial

27 Oct 2020, 14:14

Good day Brian

Thanks for taking my call earlier.
Kindly note that your details have been sent to the Sales team to assist with a new order.

Kind regards
The Vuma Team

Vumatel's reply27 Oct 2020, 14:14

Official

Good day Brian

Thanks for taking my call earlier.
Kindly note that your details have been sent to the Sales team to assist with a new order.

Kind regards
The Vuma Team

Brian J's updateReviewer Update

28 Oct 2020, 12:18

So let me guess. I need to wait another month because a new order will be created ? Between Vumatel and Web Africa you guys receive my money already. Why would a new order need to be created. It will just create another few weeks of delays. Can someone sort out this this mess TODAY?? No more escalations. I want my fibre line by Friday or I go to the top. I have done that before with other companies

Brian J's update28 Oct 2020, 12:18

Reviewer Update