PN
Pierre N
1 reviews | Active since Jul 2024
25 Jul 2024, 15:36
Support difficulties
I have been struggling to get a hold of someone that can assist in having my fiber line repaired
Helpful (0)
Replies (2)0
Replies (2)
Vumatel's replyOfficial
25 Jul 2024, 15:55Good day Pierre van Niekerk.
Thank you for getting in touch.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
If you have contacted your ISP, please provide us with your Vumatel ticket number.
Kind regards
The Vuma Team
Thank you for getting in touch.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
If you have contacted your ISP, please provide us with your Vumatel ticket number.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply25 Jul 2024, 15:55
Official
Good day Pierre van Niekerk.
Thank you for getting in touch.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
If you have contacted your ISP, please provide us with your Vumatel ticket number.
Kind regards
The Vuma Team
Thank you for getting in touch.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
If you have contacted your ISP, please provide us with your Vumatel ticket number.
Kind regards
The Vuma Team
Best regards,
PN
Pierre N's updateReviewer Update
25 Jul 2024, 18:15The ISP has nothing to do with the issue. My. Fiber. Needs. To. Be. Repaired. It. Is. Broken. How can I get a Vumatel ticket from someone that is not Vumatel. Should you not give me a Vumatel ticket?
PN
Pierre N's update25 Jul 2024, 18:15
Reviewer Update
The ISP has nothing to do with the issue. My. Fiber. Needs. To. Be. Repaired. It. Is. Broken. How can I get a Vumatel ticket from someone that is not Vumatel. Should you not give me a Vumatel ticket?