Supersonic, Webafrica and Vumatel need to do better

A complete nightmare! I don't even know where to start. My dad became a Webafrica client last year, however the debit order dates did not work for him. He decided that it's best for him to look for another service provider. We cancelled the Webafrica account last year at the end of November. With my help, I then placed an order with Supersonic online on the 9th of January 2021, we paid immediately as the payment for a monthly recurring fee is via a cheque or credit card.

Webafrica had previously sent my dad an sms that he has to return the router that they gave him or he would have to pay around R3000 for it. Since the 11th of January we've been calling Supersonic to let them know that we still waiting for a new router from them. We then find out from Webafrica, the day after we dropped off the router at their Sandton office, that we weren't supposed to do that. They made a mistake, we weren't supposed to return the router. Webafrica then explains that both Supersonic and Webafrica use VumatelVumareach which means that we were supposed to be connected by Supersonic remotely. Every single day I call Supersonic and they are always escalating the issue. We are still not connected after 11 days of payment, may dad even received the wifi password 10 minutes after payment on the 9th of January 2020 but it does not work. This has been very frustrating as we use mobile data for work zoom meetings and school work. We need to be connected or my dad has to e reimbursed his R395.