Supersonic and Vumatel horror show

Quick to respond on X, social media reputation is important. Had two of your contracted tech come to my house.(last sunda) Initially they blamed my ups for causing power supply issues. Then their tools pointed to something else. They then identified a silver component that was overheating. This component was replaced and direct power supply cable fitted and everything seemed fine. Less than 24 hours(Monday afternoon after 1) same problem resurfaced. Vumatel insists ticket successfully completed. In my review via email ,I raised all the issues, no call back from Vumatel. All my queries were answered with a ticket completed. Supersonic has probably issued three tickets, showed pics that meant it was a vumatel problem. Three weeks later I do not have a proper fibre connection, I am paying R895. This is ******** - vumatel and supersonic should FIX THIS ISSUE! THOSE OF YOU WHO ARE IN THE MARKET FOR AN ISP,AVOID SUPERSONIC AND IF YOU CAN AVOID VUMATEL,RUN!