Super Horrible Service!!!!

I want to write to Hello Peter regarding the service I received from Vuma. I have been dealing with deduction issues for the past 3 months. I had a chat with Tiisetso S, she called and assured me that my issue will be resolved. There's a line Majuba street, I dont want anything links to that Line. My profile should be under 2027 Zone Meadowlands - Number: ***. Nothing else, No Majuba or another address under this number. My account was debited twice, not sure why? I enquired and was referred to a clueless agent Tsoseletso in billing, he or she didnt check previous conversation I had with Tiisetso, I kept on asking him or her to get Tiisetso as she's the one that understands. Tsoseletso decided to dismiss me without helping. Is this our your agents are trained?