1 reviews | Active since Apr 2012
Super fast internet super poor service
<p>After a partial installation on 2 March, and several calls later, I have yet to receive a response on when my installation will be completed. I am sitting with a dismantled cp box on my floor and unsecured wires for two weeks now. Even with two reference numbers I still have to constantly call and am told they were not aware of the issue. All of this, and I receive the invoice for installation... what a joke.</p> <p> </p> <p>This is the worst service I have ever received... even Telkom has a better response time and customer service department! </p>
Good day Justin
We apologise for any inconvenience caused and understand your frustration.
Kindly note that we have escalated your installation issue to the Installation Manager and we will be in contact with you.
Should you require any further assistance, kindly email us at *** so that we can address any issues you may have.
Apologies again.
Kind Regards,
The VUMA Team
Good day Justin
We apologise for any inconvenience caused and understand your frustration.
Kindly note that we have escalated your installation issue to the Installation Manager and we will be in contact with you.
Should you require any further assistance, kindly email us at *** so that we can address any issues you may have.
Apologies again.
Kind Regards,
The VUMA Team
So I am still waiting for the original issue to be sorted out. Installation that took place almost a month ago has yet to be finalized.
This service is shocking... actually you have to receive service before you can call it shocking.
what is laughable is that I receive invoices and SMS reminders to pay... send as much as you like I refuse to pay you for the zero service I have recieved.
So I am still waiting for the original issue to be sorted out. Installation that took place almost a month ago has yet to be finalized.
This service is shocking... actually you have to receive service before you can call it shocking.
what is laughable is that I receive invoices and SMS reminders to pay... send as much as you like I refuse to pay you for the zero service I have recieved.