UMM
Unathi Mofana- Mathe

1 reviews | Active since Oct 2021

19 Sept 2023, 08:30

SUPER DISAPPOINTING SERVICE

I know this does nothing to Vuma because they are not affected. I have been writing reviews from the time I started using Vumatel, and that does not help. They resolve and then again I have no wifi. There is not a single month I have not complained, even changed my ISP thinking maybe using another one would help speed their response. I personally think you guys have no respect for people staying in Khayelitsha, how I dont know because we all pay the same money. I am super disappointed. This is the last time now that I am requesting urgent help with my wifi. LOS has been flashing red since Friday and not even a single call from Vuma. Please let me know if I will ever come right because the last time I was offline for the whole week, and I use that line for work.

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Replies (2)
UMM
Unathi Mofana- Mathe's update19 Sept 2023, 11:14
Reviewer Update
There is no such. I stay in a very quiet area and no safety and security issues at all. How many time did you have to come through? Did you experience any violence? Just admit because it is a black area you do not care about it. There are many service providers going in and out of Ilitha Park and nothing has happened. How many installations have you done there and nobody was injured. When it comes to fixing your mistakes then it is a problem. It is much quicker to come and install despite the safety and security issues because it is bringing money in, when the benefit is reversed there are excuses.
UMM
Unathi Mofana- Mathe's update21 Sept 2023, 16:30
Reviewer Update
So for how long should I wait???? This is super disappointing. I really really dont know what to say anymore. Vuma is the PITS.