super bad service

MWEB Vumatel its been 72 hours since I logged my issue and still have not gotten any resolve. I am having to pay additional for data just so that I can have some sort of connection. My kids are home schooled and they are missing out big time as there is no connection for them to attend their classes. I have explained myself so many times and its as if you guys do not understand basic english. MWEB and Vumatel you guys are turning a basic query into something so complicated. Your staff who is paid to do their job all says the same thing. I do not know. How can you employee staff that doesnt know how to do their job. DISGUSTING. Vumatel your staff has absolutely no customer service at all. to say that i am ****ed off is an under statement and dealing with your super unhelpful staff makes matters worst. Dealing with them leaves a bitter taste in my mouth and the most amazing part is me having to show them how their job needs to be done. passed between sales and tech all the time having to explain my query just to be told they do not know what t do. Clearly one can see that your staff lacks basic training. Webafrica Afrihost provides a service in my area and within hours they were able to send out a technician at no extra cost to have their clients sorted. Well done Afrihost and Webafrica. My next step is going to the Ombudsman to lay a formal complaint against the incompetence of your company. For the inconvenience caused and for the fact that I had to loose out on a 3 days of work and 3 days of schooling for my kids I expect to be compensated because as a paying customer you always received your money on time when it was due.