Subscription suspended, no deduction was attempted

For some reason Vumatel decided not to deduct my subscription fees on the 1st of January. Instead I receive an sms telling me that my subscription is suspended due to non payment. No attempt was made to deduct the payment. I clicked on the sms link and it tells me that payment has been resubmitted for processing, no due date is indicated & no deduction has taken place. These fibre service providers are boring to say the least. Incompetence everywhere.