Subscription payment ****

I made payment for my subscription and I still dont have connection. I spoke to more than 10 consultant's and none of them was able to assist. its been for days now without connection and all they are telling me is they have escalated the matter. I asked them for a refund and no one is getting back to me. each time I try to log in their system requires me to pay of which I did already. They confirmed payment is reflecting on their side but still their system requires me to pay again. Please refund me my money.