Subscription been suspended

Their fiber is good but the administration is very poor there is no communication from vuma if you have to contact them you must hold for 15 minutesor more every month they keep cancelling my subscription Even now I paid full amount on the 14 October 2021 but on the 2/11 /2021 they suspended my subscription I had to call them using my airtime They put back my subscription today 03/11/2021 they repeated same thing I'm have been cutt off ,I have since trying to call them the answering machine is telling me I'm number 34 on the line how much should I spend to call them and why they are cutting me off