Subject: Urgent Request for Fault Reference Number**

Subject: Urgent Request for Fault Reference Number**

To Whom It May Concern,

The fibre service in my complex has been down since 13:00 today. I have called your office four times and spoken with various operators, yet none have been able to provide me with a reference number for the fault. I have now spent over 90 minutes on hold without resolution.

This level of service is unacceptable. Kindly provide me with a reference number for this issue as soon as possible.

Thank you, Lefteri