LM
Lerato M
1 reviews | Active since Apr 2014
04 Apr 2026, 15:56
Stupid uneducated agents
Im having repetitive horrible service from 2 fools, Caroline and Thelma M, someone between the 2 of them *****ulently switched my account without my consent. Im asking for a manager, both Thelma and Caroline refused, this clearly shows that gaslighting is part of training agents from vumatel get. TCF doesnt apply to Vumatel. This is not the first time im experiencing this, I even went to their offices, they confirmed that this was resolved, what surprises me is when the both confirm that my payment went to some address and they asked for my bank statement, I fail to understand what does my bank statement have to do with changing my password and them removing the incorrect details.
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Lerato M's updateReviewer Update
07 Apr 2026, 11:50I am writing this out of complete frustration with Vumatel's service. For the past [Insert Number of Days] days, my internet has been down. Every time I contact support, I am told the issue is resolved and that my Wi-Fi is fixed, yet I still have zero connectivity.It is unacceptable to be told a technical fault is cleared when the customer is still sitting in the dark. I rely on this connection for my work and personal life, and being misled by support staff is worse than the actual outage.I demand an actual technician visit or a real-time fix—not just another automated message saying it's "fixed.
LM
Lerato M's update07 Apr 2026, 11:50
Reviewer Update
I am writing this out of complete frustration with Vumatel's service. For the past [Insert Number of Days] days, my internet has been down. Every time I contact support, I am told the issue is resolved and that my Wi-Fi is fixed, yet I still have zero connectivity.It is unacceptable to be told a technical fault is cleared when the customer is still sitting in the dark. I rely on this connection for my work and personal life, and being misled by support staff is worse than the actual outage.I demand an actual technician visit or a real-time fix—not just another automated message saying it's "fixed.