KM
Kevin M
1 reviews | Active since Jan 2011
29 Sept 2017, 16:48
Stuck
After two applications for fiber going missing the third is finally on the system but the status is ‘pending ISP application’ everyone I phone at Vumatel says that it is the ISP and the ISP says it is a problem at Vumalel, this results in nothing happening. I have Made numerous phone calls with many promising to sort it out and phone me back. As yet, no one has phoned and the status has not changed.
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Replies (2)0
Replies (2)
Vumatel's replyOfficial
02 Oct 2017, 08:10Good day Kevin
We trust that you are well.
Thank you for bringing this to our attention. We will escalate this issue to the relevant department to assist and provide feedback.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply02 Oct 2017, 08:10
Official
Good day Kevin
We trust that you are well.
Thank you for bringing this to our attention. We will escalate this issue to the relevant department to assist and provide feedback.
Kind Regards
The Vuma Team
Best regards,
KM
Kevin M's updateReviewer Update
10 Oct 2017, 12:54That was pretty mush the only reply I got, a standard reply, the status was changed but still nothing is happening. Poor service at its best.
KM
Kevin M's update10 Oct 2017, 12:54
Reviewer Update
That was pretty mush the only reply I got, a standard reply, the status was changed but still nothing is happening. Poor service at its best.