FV
Freddie V
1 reviews | Active since Feb 2023
15 Feb 2023, 13:48
****** line - Worst Service ever experienced Vumatel & Supersonic
My fibre line was ****** by Vumatel to another customer.
I am a paid up customer since April 2020, on 26 January 2023 my fibre service went down, logged request with my ISP and was informed that Vumatel has cancelled my service. Turned out they gave it to a new customer. I provided all proof of residents and now they want to activate me with a new installation and the first appointment is 23 February.
How is it possible that a current customer is treated like this, you stole my line !!!! I am working from home and cannot be without service and this is going on since 26 January.
Most frustrating part is you cannot get to speak to anybody with authority, always get to the frontline help desk.
Helpful (0)
Replies (3)0
Replies (3)FV
Freddie V's updateReviewer Update
16 Feb 2023, 07:00What are you talking about ???? do you realy know what you are doing |? I had fibre now for three years until when you cut me off
FV
Freddie V's update16 Feb 2023, 07:00
Reviewer Update
What are you talking about ???? do you realy know what you are doing |? I had fibre now for three years until when you cut me off
FV
Freddie V's updateReviewer Update
16 Feb 2023, 07:04This is the response from Supersonic - now what now when will you reactivate me
Good evening Freddie Viviers
We apologize for all the inconvenience. Your services have been reactivated on vumatel. Some reconfigurations will be done for you . ISP-***
Have a good one
Kind regards VT
Good evening Freddie Viviers
We apologize for all the inconvenience. Your services have been reactivated on vumatel. Some reconfigurations will be done for you . ISP-***
Have a good one
Kind regards VT
FV
Freddie V's update16 Feb 2023, 07:04
Reviewer Update
This is the response from Supersonic - now what now when will you reactivate me
Good evening Freddie Viviers
We apologize for all the inconvenience. Your services have been reactivated on vumatel. Some reconfigurations will be done for you . ISP-***
Have a good one
Kind regards VT
Good evening Freddie Viviers
We apologize for all the inconvenience. Your services have been reactivated on vumatel. Some reconfigurations will be done for you . ISP-***
Have a good one
Kind regards VT
FV
Freddie V's updateReviewer Update
17 Feb 2023, 16:52It was quite a struggle but at last my fibre line is back and working, thankyou Vumatel
FV
Freddie V's update17 Feb 2023, 16:52
Reviewer Update
It was quite a struggle but at last my fibre line is back and working, thankyou Vumatel