RD
Rosalie D

1 reviews | Active since Sept 2016

14 Feb 2017, 08:50

Still Waiting - Poor Service

<p>So after my last post regarding Vumatel's lack of response, I received a phone call and email from Chalaine Bester who apologises for the poor service and assures me that my request for fibre to my home is being dealt with and someone would contact me shortly. Well that was 1 week ago and despite 2 subsequent emails still no response. So I still have no idea when or if my request for fibre is going to happen.</p>

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Replies (3)
Vumatel
Vumatel's reply14 Feb 2017, 09:18
Official

Good day Rosalie,

We apologise for any inconvenience caused and understand your frustration. Please, email us your address and contact details to *** so that we can assist you in getting this resolved.

Kind Regards,

The VUMA Team

Vumatel
Vumatel's reply14 Feb 2017, 10:10
Official

Good day Rosalie,

Apologies once again for the delay and inconvenience caused. We will follow up with your online order and will be in contact with you soon.

Kind regards,

The VUMA Team

RD
Rosalie D's update14 Feb 2017, 10:37
Reviewer Update

I have already sent my address and contact details but here goes again