Still waiting for Vumatel activation

Fibre installed and setup, signed with an ISP, everything confirmed working, and then, Vumatel has not activated the line. It's now a week and im just frustrated. Looking at the replies on Hello Peter, it seems its easier to communicate on here with Vumatel. Please just sort it out, quick to take the money, but slow to get everything working. Regretting canceling my ADSL right about now.