Still waiting for Vuma Vodacom Fibre installation

I am still waiting for my Fibre to be installed. On the 29th July your dispatcher made a blunder and dispatched a technician from Port Elizabeth Eastern Cape to come install the Fibre for me and I am in Jabavu Soweto Gauteng. I then called Vodacom and Vuma and escalated the matter and ever since I am still yet to receive installation or a call from you. I need this fibre for work purposes and this is really inconveniencing me. This is too much, a whole 2 weeks! please attend to this matter as urgent as possible. I even sent an email to Britelink which was given to me by you guys when I sent an email to your sales email but so far no response from them, Vodacom always tells me they escalated the matter to Vuma, I need my Fibre installed ASAP.