Still waiting for repairs!!!!!!!

<p>I have a water damaged CPE box (a ten minute job, to take off the box and put a new one in), so I called the call center and logged the issue and was told it would be resolved within 48 hours. All good, after no one came the next morning I thought I would call and make sure all was on track, and was told that someone would be there the same day. All good. No one came. So after 36 hours I called again to see what was happening and was told that a tech had not even been assigned to the fault (epic - so the person I spoke to the day before actually did nothing to help at all, was probably on lunch break or something), and I was told I would get a call back. All good. No one called me back, so I called again after 48 hours and was told that STILL no one had been assigned to my fault!!! WHAT THE HELL?! Luckily for me though, the 48 hour deadline is also when the public holiday weekend starts and I was told they don't work on weekends or public holidays and I must call back on Monday. Holy ****, is this the ****test customer service on earth? Why should I call YOU back? YOOOOOU are the ones that need to fix the problem! How can this tiny little job be taking so ****ing long? What do you people do all day? I am trying to run a business and I am now losing money and I now have to use LTE to stay online which is costing even more money! I WOULD LIKE A ****ING CALL BACK!</p>