Still waiting for my connection

Item: Vumatel
Rating: 1

So 3 months waiting to be connected. Bad customer service, and being ignored even by management once escalated the problem.

Keep receiving a generic response. "You call is being attended to"

If there was another fiber supplier in my area I would rather use them.

Helpful (0)

Replies (2)

Vumatel's replyOfficial

25 Nov 2017, 12:21

Good Afternoon Ryan

We trust that you are well. We tried to contact you yesterday evening and unfortunately could not get through to you and there was also no option for us to leave a message. We did however reply to your email sent through to us. Kindly be advise that someone will be in contact with you on Monday.

Kind Reagrds

The Vuma Team

Vumatel's reply25 Nov 2017, 12:21

Official

Good Afternoon Ryan

Kind Reagrds

The Vuma Team

's updateReviewer Update

14 Dec 2017, 12:13

This is waht your team has sent me after ive sent them my reference number: """Thanks for messaging us. We try to be as responsive as possible. Our social team responds, 7am-8pm Mon-Fri & 8am-2pm Sat. Please contact ********** if you have an urgent support issue. We will respond to your query as quickly as possible. 8:15AM Vumatel Hi Ryan we will follow up with schedling and revert. 11:21AM Vumatel Hi Ryan,we have received a feedback from schedulling and they could not trace the order.Please provide us with you email address ans cell phone number you used when you were placing the order.""""" I have sent all relevant information about 4 times now and still they cant find/do/or figure out how to install my line

's update14 Dec 2017, 12:13

Reviewer Update