Still not up and running

Item: Vumatel
Rating: 1
Author: Ross S

First it took 3 months to do my CPE installation AFTER I'd had enough and drove to the Britelink offices to sort this out. Finally only then was the installation done. I was told by vumatel that after the installation it would take 24 - 48 hrs for the configuration and to be up and running. Its been a week now since the installation and still nothing, no contact from vumatel as promised and no internet.

Helpful (0)

Replies (2)

Ross S's updateReviewer Update

26 Oct 2017, 15:48

Up and running! Thank you to Grace who contacted me to find out more about the issue. Grace sorted the problem out within an hour of the call as promised. Thank you so much Grace for sorting this out. You are Vumatels hero in its time of need!

Ross S's update26 Oct 2017, 15:48

Reviewer Update

Vumatel's replyOfficial

26 Oct 2017, 16:03

Hi Ross

Thank you for the positive feedback we will make sure Grace sees this as she believes you only as good as your last customer. This review will motivate her to push even further to assist other clients.

Regards

The Vuma Team

Vumatel's reply26 Oct 2017, 16:03

Official

Hi Ross

Regards

The Vuma Team