Still no service

So, now Vumatel has called me in response to my previous review below . Albertina, to whom I spoke, said she would investigate and call back by a specific time. Of course she didn't. That was the 9th broken promise by someone from Vumatel to call me. Vumatel later sent a technical team out of the blue. The wrong team, it turns out, who deals with signal issues only, not box installations. I pleaded with them to cobtact their installations team, as no-one at Vumatel will provide me with service. Does someone have an email address for Niel Schoeman, the CEO? How can any business be run in such a disastrous manner?