NS
Naz S

1 reviews | Active since Feb 2018

05 Feb 2018, 09:43

Still no Resolution from Vumatel

First Installation from Vumatel was scheduled for the 2nd Feb 2018 at 11:30am. I had made special arrangements for someone to be availble at home for the installation. By 1pm, nobody had arrived or called. After calling the call centre 5 times, they eventually rescheduled to 8:30am on 3rd Feb 2018. Changed my plans for the day again so that there will be availability at home for the installation. Once again nobody turned up. After calling them numerous times, apparently nobody was available to give me feedback over the weekend. After writing a Hello Peter review, i was contacted immediately. The lady asked me to not give Hello Peter reviews and give her a few hours to get back to me. Its Monday and still she has not given me feedback. I had to chase up on Vumatel again for it to be rescheduled to 2:30 pm today. I am not crossing fingers that they will make their commitments.

0
Replies (3)
Vumatel
Vumatel's reply05 Feb 2018, 10:29
Official

Good Morning

We trust that you are well.

We sincerely apologise for the experience you had with us thus far. We will follow up on this issue and revert back to you.

We hope you find the above in order.

Kind Regards

The Vuma Team

NS
Naz S's update05 Feb 2018, 10:50
Reviewer Update
A very diplomatic response but it is the standard response that I have received with the past bad experiences. My new appointment is today. I am hoping this time it will be honored. Please can someone take ownership of the new installation to ensure that it it met this time.
NS
Naz S's update13 Feb 2018, 09:15
Reviewer Update
The line has been installed since last Monday and it still has not been activated. Hold up is on Vumatel side