1 reviews | Active since Feb 2018
Still no Resolution from Vumatel
First Installation from Vumatel was scheduled for the 2nd Feb 2018 at 11:30am. I had made special arrangements for someone to be availble at home for the installation. By 1pm, nobody had arrived or called. After calling the call centre 5 times, they eventually rescheduled to 8:30am on 3rd Feb 2018. Changed my plans for the day again so that there will be availability at home for the installation. Once again nobody turned up. After calling them numerous times, apparently nobody was available to give me feedback over the weekend. After writing a Hello Peter review, i was contacted immediately. The lady asked me to not give Hello Peter reviews and give her a few hours to get back to me. Its Monday and still she has not given me feedback. I had to chase up on Vumatel again for it to be rescheduled to 2:30 pm today. I am not crossing fingers that they will make their commitments.
Good Morning
We trust that you are well.
We sincerely apologise for the experience you had with us thus far. We will follow up on this issue and revert back to you.
We hope you find the above in order.
Kind Regards
The Vuma Team
Good Morning
We trust that you are well.
We sincerely apologise for the experience you had with us thus far. We will follow up on this issue and revert back to you.
We hope you find the above in order.
Kind Regards
The Vuma Team
