FR
Frans R
1 reviews | Active since Jul 2011
25 Oct 2020, 13:32
Still No Fibre no connection
I received the wrong ONT Device since installation a few Megasurf technicians phone calls from level 7 phone calls to Vumatel i was informed i received the wrong ONT unit but how long untill its going to be exchanged another week ? A month ? A technician of level 7 called me to temporarily get me online after "reconfiguration" im still offline
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
26 Oct 2020, 09:35Good Morning Frans
We trust that you are well
Kindly note that we have logged a ticket for the ONT to be swapped out and will make contact with you when a team is to be dispatched.
Kind Regards
The Vuma Team
We trust that you are well
Kindly note that we have logged a ticket for the ONT to be swapped out and will make contact with you when a team is to be dispatched.
Kind Regards
The Vuma Team
Vumatel's reply26 Oct 2020, 09:35
Official
Good Morning Frans
We trust that you are well
Kindly note that we have logged a ticket for the ONT to be swapped out and will make contact with you when a team is to be dispatched.
Kind Regards
The Vuma Team
We trust that you are well
Kindly note that we have logged a ticket for the ONT to be swapped out and will make contact with you when a team is to be dispatched.
Kind Regards
The Vuma Team
FR
Frans R's updateReviewer Update
26 Oct 2020, 20:08Problem resolved
FR
Frans R's update26 Oct 2020, 20:08
Reviewer Update
Problem resolved
Vumatel's replyOfficial
26 Oct 2020, 20:54Good day France
Thank you for the confirmation.
Regards
The Vuma Team
Thank you for the confirmation.
Regards
The Vuma Team
Vumatel's reply26 Oct 2020, 20:54
Official
Good day France
Thank you for the confirmation.
Regards
The Vuma Team
Thank you for the confirmation.
Regards
The Vuma Team
FR
Frans R's updateReviewer Update
03 Dec 2021, 13:50Line not released Bitco is struggling to get the fibre line released in order for them to activate the connection who is still holding on to my line ?
FR
Frans R's update03 Dec 2021, 13:50
Reviewer Update
Line not released Bitco is struggling to get the fibre line released in order for them to activate the connection who is still holding on to my line ?