STILL NO CONNECTION!!!

Vumatel, it's been 11 days without internet connection. Despite numerous excuses and blame-shifting to the ISP, you've failed to take responsibility. My husband's and my jobs are at risk due to this. Initially, you claimed old leases on the line needed to be removed by the ISP, but it was MAC leases that only your team could remove. A technician was sent, but he could not resolve the issue either, he replaced the fibre box, and now there are two CPEs showing, with your team configuring the wrong one. The lack of urgency and accountability is staggering. This is not just a minor inconvenience; our livelihoods are at stake! @Niel Schoeman, I implore you to address the subpar service your company provides. If things don't improve, clients will flock to alternative infrastructure providers when they become available, and Vumatel will lose significant business.