NE
Nathan E
1 reviews | Active since Apr 2024
08 Apr 2024, 14:58
still awaiting activivation!!!!
So afetr recieving a call back from one of there agents regarding this post, they said they would call me back shortly after they have escalated it to there activation team. 24 hours later and no call back. Without internet at my home almost 2 weeks and for the work I do, i require a strong internet connection if I am required to do some work at home. So not only am I waisting alot of money on airtime because I dont get any call backs as promised and I have to call in myself, but you are potentionaly effecting my income as well! still awaiting activation. My ISP has more knowledge than what vuma has on its OWN ordering system
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Replies (2)
Vumatel's replyOfficial
08 Apr 2024, 15:23Good day, Nathan Ernstzen
We trust that you are well,
We have escalated the above order to our installations team for assistance with scheduling the above order. Please be on the look out for a call from our scheduling team.
Kind regards,
The Vuma Team
We trust that you are well,
We have escalated the above order to our installations team for assistance with scheduling the above order. Please be on the look out for a call from our scheduling team.
Kind regards,
The Vuma Team
Best regards,
Vumatel's reply08 Apr 2024, 15:23
Official
Good day, Nathan Ernstzen
We trust that you are well,
We have escalated the above order to our installations team for assistance with scheduling the above order. Please be on the look out for a call from our scheduling team.
Kind regards,
The Vuma Team
We trust that you are well,
We have escalated the above order to our installations team for assistance with scheduling the above order. Please be on the look out for a call from our scheduling team.
Kind regards,
The Vuma Team
Best regards,
NE
Nathan E's updateReviewer Update
09 Apr 2024, 11:00yet still feedback yet whatsover unless I self call in. Vuma call center stafff do not even know there own new systems. After calling Brightlink Vumatel they refer back to my ISP saying my order number OVR-*** is not valid/active(which I dont understand why because all ISP's place orders on Vumatels own systems). I phone my ISP and they advise me to call Vumatel back and tell them to check under there Salesforce app for the new orders, I call vumatel back trying to explain this the lady does not seem to understand. Eventually the call drops because I run out of minutes (bought a 60min voice bundle for these calls this morning). They dont even have the courtasy to call back!
NE
Nathan E's update09 Apr 2024, 11:00
Reviewer Update
yet still feedback yet whatsover unless I self call in. Vuma call center stafff do not even know there own new systems. After calling Brightlink Vumatel they refer back to my ISP saying my order number OVR-*** is not valid/active(which I dont understand why because all ISP's place orders on Vumatels own systems). I phone my ISP and they advise me to call Vumatel back and tell them to check under there Salesforce app for the new orders, I call vumatel back trying to explain this the lady does not seem to understand. Eventually the call drops because I run out of minutes (bought a 60min voice bundle for these calls this morning). They dont even have the courtasy to call back!