STAY AWAY FROM VUMATEL - ZERO CUSTOMER SERVICE

Warning - stay well clear of Vumatel and rather use any other provider BUT them!! They are not customer focused and do not value your business in the least bit!! Hours spent on various call Centre calls with only apologies forthcoming but ZERO service! I was scheduled for an installation on 3 May 2024 and nobody pitched. Numerous phone calls later only to be told we will investigate and get back to you. Nobody ever did! No less than 10 calls later over the following 3 days to finally be told that I am now scheduled for 13 May. Eventually the installation took place and router arrived on the 15th. Alas, I thought that I am now finally sorted but I was sorely mistaken!!! Again after numerous calls I am now told that my line is not active and nobody can tell me why and when it will be active. Such a seemingly simple matter to resolve and nobody knows what is going on!! To date I am still not active and it's costing me Thousands of Rands using mobile data to run my online business from home! Vumatel does not care about their clients nor about providing you with ANY kind service! STAY WELL CLEAR OF THIS BUSINESS AND MAKE ALTERNATIVE ARRANGEMENTS FOR YOUR FIBRE NEEDS!!!