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Ashleigh D

1 reviews | Active since Nov 2022

29 Nov 2022, 07:00

Stay away from vumatel. IT'S A WASTE OF YOUR MONEY AND TIME.I REGRET EVER TRUSTING IT

I will never recomment vumatel to àbyone its the worst service ever.I made payment on the 14th of this month and tge vumatel installer came to install on the 22nd and when he was dobe he just said the line is not connecting someone else from vuma will come tommorow he was lying because i was later told the box was brocken when tgey were trying to install the wifi .Now its been more thañ a week no one from vuma came or gave me a call and the worst part is they already took my money.Im supposed to use this for a project and exams now I'm veey behind .Please guys if you want wifi use other companies and do your reserch well and please stay away from vumatel they dont care about customers...STAY AWAY FROM VUMATEL TO AVOID DISSAPOUNTMENTS.IM SO ****ED RIGHT NOW.I WISH I HAD LISTENED TO PEOPLE WHO TOLD ME NOT TO APPLY FOR WIFI WITH VUMA

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Replies (9)
Vumatel
Vumatel's reply29 Nov 2022, 07:45
Official
Good day 

We apologize for the inconvenience thus far.
Please provide us with your full address and we will assist with your inquiry.

Kind Regards
The Vuma Team
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Ashleigh D's update29 Nov 2022, 10:14
Reviewer Update
20 pretorius street
Mokopane
0601
Limpopo province.

Thats my adress and please come and install the fibre as soon as possible or ĺ will find an alternative and leave vumatel.
Vumatel
Vumatel's reply29 Nov 2022, 11:04
Official
Good day 
Kindly confirm if the below is your correct address.
Akasia, 20 Pretorius Street
AKASIA
Mokopane


Kind Regards
Zoleka Guca
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Ashleigh D's update30 Nov 2022, 11:41
Reviewer Update
Yes Thats my adress .Yesterday a guy from your vumatel company called me and said a technician will come yeaterday but no one came until today.Trash Service?!!!!!
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Ashleigh D's update30 Nov 2022, 11:43
Reviewer Update
You make appointments and done show up time is money stop wasting my time.If you can no longer fix the fibre just come and remove the cables and take your router after all i havent used it.No wifi service at all .Very Unprofessional and poor customer service!!!
Vumatel
Vumatel's reply30 Nov 2022, 11:52
Official
Good day 
We apologize for the delay in your inquiry. Please note that we have escalated your installation inquiry to our installation team to assist with the scheduling. We will revert once feedback is received.

Kind Regards
The Vuma Team
Vumatel
Vumatel's reply01 Dec 2022, 07:36
Official
Good day 
Kindly note that the team has provided us with feedback that your service has been activated. Please confirm if your service has been activated.


Kind Regards
The Vuma Team
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Ashleigh D's update01 Dec 2022, 08:13
Reviewer Update
My router is showing a red light and if I try to connect password it says it's wrongI still have a problem
Vumatel
Vumatel's reply01 Dec 2022, 08:21
Official
Good day 
Please note that your line has been activated and configured on our end. Connectivity is restored and stable on our end. Kindly contact your ISP to assist with their router configuration settings.

Kind Regards
Zoleka Guca