STAY AWAY FROM VUMATEL IF YOU CAN, SO MANY THINGS WRONG WITH THIS COMPANY AND THEY ARE COMFORTABLE KNOWING PEOPLE BLAME THE ISP'S INSTEAD. HORRIBLE CUSTOMER SERVICE

My problems are not with my ISP they are with Vumatel, It all started when VUMATEL Technicians never showed up for installation but my line was activated anyway.

When my line was installed 3 days later I struggled with connectivity for the whole month then when it came time to renew my service I got

"Client error: `POST https://pangea.vumatel.co.za/orders/prepaid/***3E9D4F1AC/renew/` resulted in a `404 Not Found` response: {"detail":"Error VE-402: Cannot find a service_id that is associated with the network identifier ***3E9D4F1AC"}"

The only way for my line to be fixed was for my line to be released so that I can reapply, that on it's own took 5 days on VUMATELS side and I reapp**** on the 5th of July made payment same day. VUMATEL activated my line the next day on the 6th of July but on the 7th of July my line was deactivated because my "service expired"

I have sent proof of payment to my ISP and my ISP sent proof of payment to VUMATEL and now VUMATEL told my ISP that my issue is now with a 3rd party and I will get feedback within 72 hours. Which I don't understand why my issue is now with a 3rd party while all VUMATEL has to do is allocate funds I paid on their end to restore my connection

Who can you help me with this?