DS
Dineo S
1 reviews | Active since May 2023
12 May 2023, 02:39
Stay away from VUMATEL AND WEB AFRICA
Vumatel is the together with Web Africa They saw quick to bill you every month you complain about the same problems every month their server is always down No internet for Weeks it's also hard to get hold of them instead ull chat to a Robot booth the whole day waiting for an agent to assist
Helpful (0)
Replies (7)0
Replies (7)
Vumatel's replyOfficial
12 May 2023, 08:40Good day
Kindly provide us with your Vumatel ticket logged with your ISP. We will advise on your connectivity.
Kind Regards
The Vuma Team
Kindly provide us with your Vumatel ticket logged with your ISP. We will advise on your connectivity.
Kind Regards
The Vuma Team
Vumatel's reply12 May 2023, 08:40
Official
Good day
Kindly provide us with your Vumatel ticket logged with your ISP. We will advise on your connectivity.
Kind Regards
The Vuma Team
Kindly provide us with your Vumatel ticket logged with your ISP. We will advise on your connectivity.
Kind Regards
The Vuma Team
DS
Dineo S's updateReviewer Update
12 May 2023, 12:16Webafrica reference: #133269
Service: Fibre: Vumatel GPON Uncapped 25/25 Mbps (nic)
Provider: Not Specified - ***
Logged on: 2023-05-12 09:44:42
Status: Open
Priority level: 1 (0h > 48h)
Service: Fibre: Vumatel GPON Uncapped 25/25 Mbps (nic)
Provider: Not Specified - ***
Logged on: 2023-05-12 09:44:42
Status: Open
Priority level: 1 (0h > 48h)
DS
Dineo S's update12 May 2023, 12:16
Reviewer Update
Webafrica reference: #133269
Service: Fibre: Vumatel GPON Uncapped 25/25 Mbps (nic)
Provider: Not Specified - ***
Logged on: 2023-05-12 09:44:42
Status: Open
Priority level: 1 (0h > 48h)
Service: Fibre: Vumatel GPON Uncapped 25/25 Mbps (nic)
Provider: Not Specified - ***
Logged on: 2023-05-12 09:44:42
Status: Open
Priority level: 1 (0h > 48h)
DS
Dineo S's updateReviewer Update
12 May 2023, 12:17This is tiering and annoying and very disappointing I can't do this every month you guy's are so unnecessary
DS
Dineo S's update12 May 2023, 12:17
Reviewer Update
This is tiering and annoying and very disappointing I can't do this every month you guy's are so unnecessary
DS
Dineo S's updateReviewer Update
12 May 2023, 12:18Webafrica reference: #133269
Provider: Not Specified - ***
Provider: Not Specified - ***
DS
Dineo S's update12 May 2023, 12:18
Reviewer Update
Webafrica reference: #133269
Provider: Not Specified - ***
Provider: Not Specified - ***
Vumatel's replyOfficial
12 May 2023, 17:14Good day
Thanks for taking our call our call earlier today.
Please note that we have escalated the above-provided ticket to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Thanks for taking our call our call earlier today.
Please note that we have escalated the above-provided ticket to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply12 May 2023, 17:14
Official
Good day
Thanks for taking our call our call earlier today.
Please note that we have escalated the above-provided ticket to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Thanks for taking our call our call earlier today.
Please note that we have escalated the above-provided ticket to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
DS
Dineo S's updateReviewer Update
17 Jul 2023, 03:50Your Service is horrible I mean after my complaint only one month I never experience problems till now my internet has been down since Wednesday I reported I mean really Tommorow its Monday still same issue you don't take you clients Serious
DS
Dineo S's update17 Jul 2023, 03:50
Reviewer Update
Your Service is horrible I mean after my complaint only one month I never experience problems till now my internet has been down since Wednesday I reported I mean really Tommorow its Monday still same issue you don't take you clients Serious
DS
Dineo S's updateReviewer Update
17 Jul 2023, 03:52*Fault Reference*: #145925
*Created At*: 2023-07-12 14:22:13
*Last Updated*: 2023-07-12 15:48:22
*Current Status*: Open
*ETA*: 48 hours from creation date
*Created At*: 2023-07-12 14:22:13
*Last Updated*: 2023-07-12 15:48:22
*Current Status*: Open
*ETA*: 48 hours from creation date
DS
Dineo S's update17 Jul 2023, 03:52
Reviewer Update
*Fault Reference*: #145925
*Created At*: 2023-07-12 14:22:13
*Last Updated*: 2023-07-12 15:48:22
*Current Status*: Open
*ETA*: 48 hours from creation date
*Created At*: 2023-07-12 14:22:13
*Last Updated*: 2023-07-12 15:48:22
*Current Status*: Open
*ETA*: 48 hours from creation date