SF
Sabelo F
1 reviews | Active since Dec 2024
04 Jan 2025, 08:58
Stay Away from Vumatel
It has been 3 days without any feedback from vuma since the 2nd of January 2025 regarding our issue with payment. We have no internet and we can’t work. They do this because we don’t have any other option but vuma. Afrihost is our ISP.
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Replies (2)SF
Sabelo F's updateReviewer Update
04 Jan 2025, 10:55Can vuma just terminate on their side so we could order a new product?
SF
Sabelo F's update04 Jan 2025, 10:55
Reviewer Update
Can vuma just terminate on their side so we could order a new product?
Vumatel's replyOfficial
06 Jan 2025, 09:36Good day Sabelo
Kindly note that we do not process cancellations, only that ISP can cancel your account. Please contact your ISP to assist.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Kindly note that we do not process cancellations, only that ISP can cancel your account. Please contact your ISP to assist.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Vumatel's reply06 Jan 2025, 09:36
Official
Good day Sabelo
Kindly note that we do not process cancellations, only that ISP can cancel your account. Please contact your ISP to assist.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Kindly note that we do not process cancellations, only that ISP can cancel your account. Please contact your ISP to assist.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team