ND
Nerrisha D
1 reviews | Active since Aug 2023
11 May 2026, 10:52
Stay away from Vumatel
I am extremely disappointed with the service from Vuma Fibre.
We have had no WiFi connection since 05/05/2026, which is now over a week of complete service outage. Despite multiple days without any internet access, we are still being billed for a full month’s service. This is unacceptable and unfair.
This disruption is having a serious impact, as there are online exams scheduled this week and no alternative connectivity has been provided. The lack of communication and resolution from Vuma Fibre is unacceptable.
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Replies (2)ND
Nerrisha D's updateReviewer Update
12 May 2026, 06:14This is absolutely ridiculous. The service from Vumatel is pathetic. I am still waiting for your response with comprehensive feedback
ND
Nerrisha D's update12 May 2026, 06:14
Reviewer Update
This is absolutely ridiculous. The service from Vumatel is pathetic. I am still waiting for your response with comprehensive feedback
ND
Nerrisha D's updateReviewer Update
12 May 2026, 06:25This is unacceptable.
I’ve been without internet for over a week while still being billed, during a time I need it for online exams. “Work in progress” is not a solution.
Please provide:
A clear ETA
Confirmation of a refund/credit
An immediate alternative
This has seriously affected my studies, and I need urgent resolution and not generic updates.
If this is not resolved, I will escalate the matter to ICASA and the relevant consumer authorities.
I’ve been without internet for over a week while still being billed, during a time I need it for online exams. “Work in progress” is not a solution.
Please provide:
A clear ETA
Confirmation of a refund/credit
An immediate alternative
This has seriously affected my studies, and I need urgent resolution and not generic updates.
If this is not resolved, I will escalate the matter to ICASA and the relevant consumer authorities.
ND
Nerrisha D's update12 May 2026, 06:25
Reviewer Update
This is unacceptable.
I’ve been without internet for over a week while still being billed, during a time I need it for online exams. “Work in progress” is not a solution.
Please provide:
A clear ETA
Confirmation of a refund/credit
An immediate alternative
This has seriously affected my studies, and I need urgent resolution and not generic updates.
If this is not resolved, I will escalate the matter to ICASA and the relevant consumer authorities.
I’ve been without internet for over a week while still being billed, during a time I need it for online exams. “Work in progress” is not a solution.
Please provide:
A clear ETA
Confirmation of a refund/credit
An immediate alternative
This has seriously affected my studies, and I need urgent resolution and not generic updates.
If this is not resolved, I will escalate the matter to ICASA and the relevant consumer authorities.