*********** staff

At 12:40pm today, I spoke to "Devandre L" on the Afrihost/Vumatel support team via Whatsapp.

I paid R399 for my fibre this morning and my internet was connected. Suddenly it disconnects and after an hour of speaking to Devandre L, they eventually tell me that my line was cancelled and a new order needs to be place however I DO NOT need to make payment for the new order. I have evidence of this chat as well. Eventually I was told that the VUMATEL portal is slow and then the chat just disconnects. I call Afrihost and they tell me I need to pay another R399 because the payment I made was for a cancelled line. Due to misinformation by this piece of **** Devandre L, I am out of pocket my R400. And if I want my internet today, I need to pay and it will take 14 WORKING DAYS for a refund.