Sowetans brace yourself for VUMATEL’s shoddy service

I’ve received the most short handed service from Vumatel Reach Soweto. It’s been over 2 weeks of going back and forth about Fibre installation. Thus far I’ve spoken to almost 6 different people to get the issue resolved and each time I have to start the story from the beginning because the clearly is no internal communication in their office. I was asked about proof of payment which I sent to 4 different people and I am still waiting for installation of Fibre. Everyday I am promised the Technicians are coming through but they never do and nobody ever communicates until I follow up. If this is the service I’m getting for an installation, how bad will it be when I have technical challenges after installation? I feel like they don’t care because they are servicing people in the township. Sowetans were so excited to have Fibre in their homes but the experience thus far has been bad. I have spent so much on data and my work has been gravely affected by this.