So frustrating and disruptive

It takes really long time for Vumatel to respond after a ticket has been logged and escalated by ISP Vodacom which is all they can do. I've not had fibre since Sunday and still don't. ISP says that Vumatel will respond between 24 to 72 hours. Vodacom most likely didn't escalate it until Tuesday this week. 48-72 hours is a long time to wait.

When I moved over from Vox to Vodacom I was without fibre for nearly 2 weeks. I eventually had to drive to the Vumatel office in Bryanstan and refuse to leave until a technician was sent out. About an hour later after speaking to several people at Vumatel a technician was sent out and the problem was resolved. I can't go through this again!!

This is really poor service both on the side of Vodacom and Vumatel!