KM
Khanyi M

1 reviews | Active since Jul 2018

21 Feb 2025, 18:05

S/O Bevin Rakitla - My thank you messages are simply not enough!

I’ve had major issues between Vumatel and Home Connect for the past 2 months. From cross patches to incorrect orders, wrong object numbers. Too many issues to mention HOWEVER the minute I was put in touch with Mr Bevin Rakitla from Vumatel things started coming together. TWICE, It took Bevin waaaaay less than 24 hours to sort out the issue with my order and my fibre line. The level of professionalism and emotional intelligence is something so refreshing — in moments of frustration with a line that’s down whilst working from home, Bevin’s calm demeanor leaves no room for you to be an angry customer. He’s literally the only one I’ve spoken to that knows exactly what went wrong almost immediately and how to fix it, amongst 5+ people. Please, give that man his flowers!

S/O to you Bevin. Thank you for saving my day(s), time and time again!

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Replies (1)
Vumatel
Vumatel's reply24 Feb 2025, 09:40
Official
Good morning Khanyi 

Thank you very much for the rating and wonderful review for Bervin. 

Kind Regards 
The Vuma Team