Slow Turn Around

I logged a call with an agent in moving home and instructed the agent the my service must be terminated at my old address on the 1st and enabled at my new address on the first. I Have been following up daily since the past 7 days for update on the moving home installation and no feedback, on the 31th at midnight the old address got disconnected for wifi, today is the JAN no update on the installation at new apartment and tried requesting feedback, no update apartment from the same I will check and feedback.

Can anyone advise a better service provider quick turn around time as this one id s****py!!!