DR
Dylon R
1 reviews | Active since Mar 2014
19 Sept 2018, 11:52
Slow installation
Good day.
I got an email stating that fiber had been installed in my location. Immediately I requested a fiber line. The installers came to install the power box (I do not know what it is called). Apparently the next step is to provision the line. I called in 4-5 times already to check why it hasn't been provisioned and all I hearing is that they have a backlog. Well if you had a backlog, why did you promise a 5 day turnaround time for provisioning of the line.
I am still waiting...
Helpful (0)
Replies (5)0
Replies (5)
Vumatel's replyOfficial
19 Sept 2018, 14:21Good day Dylon
We trust that you are well.
Kindly be advised that we have sent this issue to the installation's department to look into it and action.
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply19 Sept 2018, 14:21
Official
Good day Dylon
We trust that you are well.
Kindly be advised that we have sent this issue to the installation's department to look into it and action.
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,
Vumatel's replyOfficial
25 Sept 2018, 09:24Hi Dylon
We have sent a follow-up email to the team and will revert back to you.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply25 Sept 2018, 09:24
Official
Hi Dylon
We have sent a follow-up email to the team and will revert back to you.
Kind Regards
The Vuma Team
Best regards,
DR
Dylon R's updateReviewer Update
26 Sept 2018, 20:29This is the 5th follow up you have done. Nobody ever comes back to me. I still don’t have a call or email.
I am still waiting...
DR
Dylon R's update26 Sept 2018, 20:29
Reviewer Update
This is the 5th follow up you have done. Nobody ever comes back to me. I still don’t have a call or email.
I am still waiting...
DR
Dylon R's updateReviewer Update
28 Sept 2018, 16:15Still waiting for a response. I was on a call with one of your agents. The line got cut and he didn’t call me back. What do I need to do to get my line provisioned?
DR
Dylon R's update28 Sept 2018, 16:15
Reviewer Update
Still waiting for a response. I was on a call with one of your agents. The line got cut and he didn’t call me back. What do I need to do to get my line provisioned?
DR
Dylon R's updateReviewer Update
03 Oct 2018, 19:13Still waiting despite being told my line would be provision today. Terrible service!
DR
Dylon R's update03 Oct 2018, 19:13
Reviewer Update
Still waiting despite being told my line would be provision today. Terrible service!