Slow customer service and delivery

I took out a Fibre product with AFRIHOST on 5 October. On 8 October, I was told my installers would be Fibrehoods/Vumatel. I was advised that due to the backlog of the installers, installation takes 6-8weeks.

It is now week 8. from Week 6, I have been calling both AFRIHOST and VUMATEL to give me an estimated date of installation to no avail. Today I called VUMATEL again and they told me that Fibre has no going live date as yet in my area!!

It is almost holiday season and most probably they will not be doing any installations from 15 December for a service I app**** for in October, meaning my query will not be attended to until after January 2018.

I'm very disappointed in the type of service I have received.