Slow and not so reliable internet

On Friday at approximately 05h45am 17 Feb 2023 our internet connection went down. I later found out on my own that there was an outage in my area. Low and behold i am still without an internet connection at 03h37 20 Feb 2023. The idea of having to send an agent a picture of the modem is really backwards thinking. I held on so long for an agent that i had to leave my house when i got to the bank i had to leave everything and go back home from the mall just to take a pic and send it to the agent. These lights were and are still flashing. Power light on LOS light flashing Red WLAN green. My issue couldn't be resolved and was now escalated to Vuma which will revert in 24-72 hours. *** I have waited from 10h57 Saturday till 13h00 to be assisted by Yolanda K and my problem still wasn't solved. So the question begs, 1 can a company like Vuma/Web Africa not sms a client to inform them when there are outages? What's gonna happen to the days I've lost in connectivity and business? I am in the in e-commerce industry this downtime is no good and 3 when will my connection be restored? ***