Slow and not interested?

There are missing covers on the Vumatel Fiber boxes in our complex. Rain damages the cables and it would be to Vumatel's advantage to replace the missing covers. We reported this on Friday, 15 January - Ref No: 396571, and were told that Vumatel would be in touch within the next 72 hours. It is nearly a week ago and we have still not had any response.