Six minutes waiting to speak to a sale rep - pathetic

Item: Vumatel
Rating: 1
Author: Peter R

Called Vumtel as they are rolling out in my area. Selected correct IVR option and was routed to support instead of sales. Then sat on the phone for 6 minutes listening to music on hold. If a company can't even answer a sales call, I hate to think how long I'll be on hold when I need technical help.

Helpful (0)

Replies (3)

Vumatel's replyOfficial

04 Nov 2017, 09:43

Good day, Peter,

Please accept our sincere apology for the service you have experienced thus far. Kindly note that we are dealing with the matter and we will be in contact with you.

Regards,

The Vuma Team.

Vumatel's reply04 Nov 2017, 09:43

Official

Good day, Peter,

Please accept our sincere apology for the service you have experienced thus far. Kindly note that we are dealing with the matter and we will be in contact with you.

Regards,

The Vuma Team.

Peter R's updateReviewer Update

17 Nov 2017, 12:39

Dear Vuma Team, Thank you for phoning me so quickly and telling me that a sales rep would contact me. However, I'm still waiting for that call 13 days later :-( Looks like my original complaints stands = pathetic sales service.

Peter R's update17 Nov 2017, 12:39

Reviewer Update

Vumatel's replyOfficial

17 Nov 2017, 17:27

Good day Mr Robson

Thank you very much for taking my call today. Kindly email us your address and contact details to *** and we will send your enquiry to our Cape Town office to assist.

I hope you find the above in order.

Kind Regards

Grace

The Vuma Team

Vumatel's reply17 Nov 2017, 17:27